I, Billy Backup, hereby resolve to backup my company’s data files on a daily basis to ensure that essential business functions are uninterrupted. Debra Disaster Recovery and I will make preparations in advance to minimize loss and ensure continuity of business operations when disaster strikes.

I, Vincent Virus, hereby resolve to make sure that every computer in my company has anti-virus software installed and that the virus definitions are updated at least once a week.

I, Sam Spyware, hereby resolve to regularly scan every computer in my company for software that collects and reports information about my company to a third party without my informed consent.

I, Sally Security, hereby resolve to perform a review of my company’s security policy in order to prevent Steve Snoop and Debbie Disgruntled from having access to privileged information.

I, Ike Internet, hereby resolve to review my company’s Internet access policies and thereby keep Dave Download from spending all of his time and my bandwidth downloading old Elvis songs.

I, E. Legal, hereby resolve to conduct a software audit of my business to verify that all of my business software is legal and thereby avoid potentially huge fines for using pirated software.

I, Ned Network, hereby resolve to finally get rid of all my old 10/100 megabit hubs and replace them with 1000 megabit switches, thereby turning my company network into a speed demon.

I, Dan Defrag, hereby resolve to keep my systems running at peak efficiency by running system maintenance tools such as defrag and scandisk at least once a month.

I, Cutting-Edge Carl, hereby resolve to make the necessary investment to keep system equipment updated and running at maximum efficiency. I refuse to allow old equipment to interfere with my business success.

I, Nathaniel Need Help, hereby resolve to enlist the professional assistance of a quality IT technician when I do not have the time or skills necessary to maintain my network. I will embrace my right to expect excellence in a service that I am paying for. My technician shall respond promptly, maintain superior work ethic, fix my computer problems right the FIRST time, treat me with respect, and speak in plain English rather than in “tech talk.”

All joking aside, most businesses can greatly benefit from one or more of the above resolutions. The New Year provides business owners and practicing professionals the opportunity to improve on their operations and change their fortunes. It only takes a few small steps to make business computers more reliable and keep data safe throughout the year.

Business environments that do not have dedicated information technology staff often allow problems to accumulate until the system crashes altogether. Right Click Technology is a local IT consulting and computer service firm that provides the benefits of “in house IT” to small and medium companies. Whether you require occasional computer support or a fully managed IT solution, the expert team at Right Click Technology is behind you, on-site and on-call, to keep your information technology running smoothly.

Start the New Year out RIGHT! Schedule a FREE SECURITY AUDIT of your network ($300 value) at no cost or obligation.

The audit will:
 Check your firewall and network security
 Check for critical updates and patches
 Check your anti-virus software
 Scan for hidden spyware programs
 Check for system errors, conflicts, or other problems
 Verify your system backups

To schedule a free audit or for more information regarding Right Click Technology’s services, visit the company website online at www.rightclicktechnology.com

*Originally written by Mike Miller. Adapted with permission.

Rhyne expanded his IT consulting and computer service business from Pearland into the Brazosport area in February of 2009.  Desiring to provide small and medium businesses close to his hometown with the same cutting edge technology and superior service he brings to larger cities, Rhyne’s company offers fast, reliable and affordable computer solutions that are unparalleled in the industry.

When asked what exactly sets his company apart from the rest, the master tech responds, “Right Click is all about relationship. We don’t just go an extra mile for our clients, we run the entire marathon with them.  When you call us, you’re going to get a familiar face that knows your computer system and your budget.  Our techs are highly trained, friendly and respectful, and most importantly, they truly care about your needs.”

November brings two more big runs to Rhyne’s calendar as he plans to travel to San Antonio to run the Rock n Roll 1/2 Marathon benefitting Susan G. Komen For the Cure and the 5K Run to Break the Silence on Ovarian Cancer scheduled on successive weekends.  At the suggestion that he might be pushing himself too hard, Rhyne confesses that his dedication is fueled by the desire to excel at everything he does in life.  “Whether it’s computers or running, I give it everything I’ve got.”

Right Click Technology offers a free network assessment to all local businesses.  In addition to on-site computer services, the company also provides remote service, preventative maintenance, online backup, and business continuity/disaster recovery solutions.

We believe that a company is defined by its core beliefs; by its people and by its ability to consistently bring value to their customers. What differentiates a good company from a great company? We believe the answer is intention. With powerful intentions comes mighty efforts and it takes consistent mighty efforts for an entire company to strive to be better today than we were yesterday.

To accomplish this day in and day out we have adopted the 212° Concept…

• At 211°, water is hot.
• At 212°, it boils.
• And with boiling water comes steam.
• And steam can power a locomotive.

It’s that one extra degree, just one, that makes all the difference. And, so many times it’s that one extra degree of effort in business, and in life, that separates the good from the great.

Customer Portal
Enter and review your requests directly in the Customer Portal.  Simply go to the client login area at help.rightclicktechnology.com and login.  We record all activity related to your issues here and we share this information with you.  The Customer Portal is the best way to create new service requests as well as check on existing service requests.

Email
Email a service request onto our Service Board.  When you send an email to support@rightclicktechnology.com the email is automatically entered on our service board and we are notified.  You should use the Customer Portal to check on your service requests.  Please do not send another email to support@rightclicktechnology.com to check on your service request; each email to that address starts a new service request.

Help us Help You.  Please include the following information in your email:

• Good description of the problem in the body and a good summary of the problem in the email subject line.
• Screen shot. Screen shots tell us a lot.
• Special notes.  Special notes such as contact information, specific contact times, etc.

Phone

713-234-0025
We want to make sure that our team’s time is used well for all clients, so we ask that you use the following guidelines for using telephone support:

1.  If your system is not accessible or you have an issue with major business impact (for example, a server down),
please call us.  For other issues, we ask that you use the custom portal (help.rightclicktechnology.com) or email
(support@rightclicktechnology.com).

SimplifyIT
Our full services option, SimplifyIT, provides comprehensive services for desktops, servers, and networks, including preventive maintenance for desktops and servers, and providing help desk services with a web based trouble ticketing system. As an add-on module to our RetainIT plan, the SimplifyIT plan provides complete network protection by monitoring your network 24 hours a day, 7 days a week.

• 24 x 7 Proactive Monitoring
• Backup Monitoring
• Antivirus Monitoring, Protection & Removal
• Antispyware Monitoring, Protection & Removal
• Microsoft Patch and Security Update Deployment
• Capacity Monitoring * Performance Monitoring
• Hardware Monitoring
• Application Monitoring (Exchange, SQL, etc.)
• Defragmentation
• Temp File Removal
• Monthly Reports
• Network Health
• Asset Inventory
• Change Management

RetainIT
Our RetainIT plan allows discounted hourly rates by purchasing a fixed number of support hours per week to assist with desktop and server issues as well as end user support. The RetainIT plan also moves your support issues to priority response above those without a support contract.

• Priority Response
• Minimal Commitment
• Fixed number of hours per week
• Labor Hours Pulled From Retainer As Needed
• 15 Minute Incremental Billing
• Option to add SimplifyIT services

StoreIT
Our StoreIT add-on is a tapeless backup and disaster recovery solution. It includes both on-site and off-site backups of current server data. StoreIT assures reliable backup and recovery of your business servers while eliminating the risks and burdens associated with tape solutions.

• Complete, Cohesive Backup and Disaster Recovery Solution for Windows 2000 and 2003 Servers
• Seamless Integration of Server Backups
• Backups are Performed as Frequently as Every 15 Minutes
• Redundant Offsite Data Storage
• Fast Server Virtualization in Event of Hardware Failure
• 24 x 7 Monitoring of On-Site and Off-Site Backups
• Quicker Restoration of Data, Increasing Productivity
• Complete Security using 256-bit AES Algorithm
• No More Changing Tapes
• No More Tapes to Buy and Store
• No More Transporting Tapes Offsite

With our team of experts and our technology advantage we are able to deliver high quality managed services for IT infrastructure management. We can provide flexible plans to choose from based on your requirement and the budget availability.

Our experience guarantees your systems are maintained properly and supported in an efficient manner. We are dedicated to providing cost effective quality solutions for our clients while implementing proven technologies that will help your business operate efficiently.

Our tools can scan your IT environment to determine what operating system, hot-fixes, and applications the systems have; processor type, the amount of memory, the hard drive size, the type of monitor, keyboard and a list of greater esoteric items like network IP addresses, open ports, protocols and adapter configurations, network shares, user names, group configurations, etc.

All this information can be categorized and used during capacity planning discussions. We also provide change configuration reports, which help track the complete life cycle of an asset.

• Virus removal
• Software installations and upgrades
• Hardware installations and upgrades
• PC Tune-up
• Application installations
• Smart phone set up

RetainIT
Our RetainIT plan allows discounted hourly rates by purchasing a fixed number of support hours per week to assist with desktop and server issues as well as end user support. The RetainIT plan also moves your support issues to priority response above those without a support contract.

RetainIT Provides:

• Priority response
• Minimal commitment
• Fixed number of hours per week
• Labor hours pulled from retainer as needed
• 15 Minute incremental billing